FREQUENTLY ASKED QUESTIONS
What kind of space do I need to dedicate to a Hub install?
The Hub requires indoor installation yet air-conditioning is not necessary. Ideal locations include a garage or basement.
The Hub needs space that is 3.5’ Wide, 3’ Deep and 8’ High. The space should allow for 36” in front of the device for service access.
What kind of alternative energy options does the Hub handle?
With the addition of our Solar Box 10 (SBX 10), the Hub can handle up to 10kW of power from solar panels. That power can be used to recharge the batteries for extended run time or to power the load when the batteries are fully charged.
The Hub will integrate with a generator(s).
The Hub does not currently handle power generated from wind turbines.
What kind of batteries does the Hub use?
The Hub currently uses Advanced Lead Acid batteries.
Lead acid batteries are the most widely used energy storage system in the world due to their proven safety, performance, low cost, and excellent recycling capabilities. A key point to the lead-acid batteries is that they are 90+% recyclable, while lithium-ion batteries are recycled at a very low rate of around 5%.
How long will my battery will last during an outage?
There are many details that go into calculating your Power Plan. We recommend we work with one of our authorized dealers to create a plan that meets your specific needs.
What kind of support does RoseWater offer?
Rosewater works with your authorized dealer to guide you through the process from beginning to the end of the project. This including creating your Power Plan, delivery, and installation/commissioning of the Hub.
How will I know if the Hub is working?
After your Hub is installed, your dealer will provide you with access to Hub analytics that include details on outages, voltage variances and other energy performance data.
The Hub is set up to deliver whatever messages are needed, including alerts to the end-user, the installer, and even ourselves. When the batteries begin running low the Hub will also begin beeping.
When was the first Hub installed, how long has it been around?
RoseWater Energy was founded in 2012 and the first Hub was installed in 2015 after three years of intense engineering to ensure the reliabilty (build to indutrial standards), zero transfer time and unwavering clean power output.
Since then we’ve introduced accessories such as the SBX10 Solar interface, EBP extra battery packs for extended storage along with custom 3- or 4-phase Hub energy managment and battery storage systems. It’s Simply the Best™ product of its type available.
Why is your message that power is getting bad?
Because it is. Population density is getting higher, there is an aging infrastructure that governments don’t want to contend with in North America. Combine that with how the population is demanding more sophisticated security, control and entertainment systems, the effects of poor power quality become far more apparent and far more inconvenient. The manifestation of those problems is far more unreliability and equipment failure.
The power in my area seems fine, so why do I need a Hub?
When I ask people if they notice lights flickering or dimming, the television picture almost going dark or displays lighting up for apparently no reason, they all respond yes. These are all symptoms of power fluctuation and can degrade or risk losing the electronics on your residence.
We like to think of it as an iceberg. The tip of the iceberg is a power outage, we all notice that. Beneath that are many power issues that you only notice if you look for them. And all areas have them.
What’s the backstory for RoseWater Energy's Hub?
In 2012 we began our research by finding how “mission-critical” facilities ensure perfect power quality. As we went down that road, we learned that “clean power” meant different things depending on the application. So, without getting overly technical, we took what was available and improved upon it.
Beyond that, we also wanted to make sure that we created the most complete power quality solution available. So, we added protection from lightning strikes, high-capacity battery backup and the ability to charge those batteries using a renewable energy source. The Hub went through a few iterations and the result is the RoseWater SB20. We will continual to upgrade our product and options as we grow.
What areas do you service?
We primarily serve the U.S. and Canada, and we can install a Hub virtually anywhere that uses a supply voltage of 120V, including the Bahamas.
Is the Hub right for me?
A typical Hub buyer is a luxury homeowner with a signicant investment in audio, video, control systems, lighting control system, automated shades, security and other automation technology. The Hub is also ideal for any premise that has mission critical systems to protect.
What are the differences between Rosewater and Tesla or sonnen products?
In a nutshell, Tesla and sonnen are specifically designed to provide battery backup for a renewable energy source. Neither of those products are designed to improve the quality of the power feeding the residence. They provide no protection against electrical surges and sags, for example. Power quality issues are a major cause of problems in microprocessor-based equipment. In the best of circumstances, power issues only diminish the longevity of that equipment. Typically, they cause the equipment to malfunction or worse they cause outright failures. The RoseWater product is the only product, amongst those mentioned, that provides clean power at all times. No sags or surges can ever pass our device.
More specifically, a Tesla Powerwall is capable of providing battery power to a 50-amp panel, the largest capacity sonnen product can provide is backup to an 80-amp panel, the largest LG chem will backup is to a 95-amp panel, the largest residential Blue Ion product is backup to a 160-amp panel. The RoseWater will back up a 200-amp panel.
Here is where we become less objective, we designed the RoseWater with as few single points of failure as possible. We chose lead-acid batteries for their safety and for their recyclability. We built our cabinet to be seismic rated. We designed our product so that, should there be failure, critical components can be “hot swapped” in the field. We believe we build the most compete, highest quality, and best engineered product available. The RoseWater Hub is Simply the Best™.