Frequently Asked Questions

The RoseWater HUB requires indoor installation yet air-conditioning is not necessary. Ideal locations include a garage or basement.

The HUB needs space that is 3.5’ Wide, 3’ Deep and 8’ High. The space should allow for 36” in front of the device for service access.

With the addition of our Solar Box 10 (SBX 10), the RoseWater HUB can handle up to 10kW of power from solar panels. That power can be used to recharge the batteries for extended run time or to power the load when the batteries are fully charged.

The HUB will integrate with a generator(s). The HUB does not currently handle power generated from wind turbines.

The RoseWater HUB currently uses Advanced Lead Acid batteries.

Lead acid batteries are the most widely used energy storage system in the world due to their proven safety, performance, low cost, and excellent recycling capabilities. A key point to the lead-acid batteries is that they are 90+% recyclable, while lithium-ion batteries are recycled at a very low rate of around 5%.

In a nutshell, Tesla and Sonnen are specifically designed to provide battery backup for a renewable energy source. Neither of those products is designed to improve the quality of the power feeding the residence. Nor do they provide protection against electrical surges and sags. Power quality issues are a significant cause of problems in microprocessor-based equipment. In the best of circumstances, power issues only diminish the longevity of that equipment. Typically, they cause the equipment to malfunction, or worse they cause outright failures. Hence, RoseWater HUBs are the only product, amongst those mentioned, that provides clean power at all times. No sags or surges can ever pass our device.

More specifically, a Tesla Powerwall is capable of providing battery power to a 50-amp panel. The largest capacity sonnen product can provide is back up to an 80-amp panel, the largest LG chem will backup is to a 95-amp panel, and the largest residential Blue Ion product is backup to a 160-amp panel. The RoseWater HUB will back up a 200-amp panel.  

Here is where we become less objective: We designed the RoseWater HUB with as few single points of failure as possible. We chose lead-acid batteries for their safety and for their recyclability. We built our cabinet to be seismic-rated. We designed our product so that, should there be a failure, critical components can be “hot swapped” in the field. We believe we build the most complete, highest quality, and best-engineered product available.  The RoseWater HUBs are Simply the Best™.

Rosewater Energy works with your authorized dealer to guide you through the process from beginning to the end of the project. This including creating your Power Plan, delivery, and installation/commissioning of the HUB.

After your RoseWater HUB is installed, your dealer will provide you with access to HUB analytics that include details on outages, voltage variances, and other energy performance data.

The HUB is set up to deliver whatever messages are needed, including alerts to the end-user, the installer, and even us. When the batteries begin running low the HUB will also begin beeping.

RoseWater Energy warrants that for Three (3) years from the date of commissioning, its products shall be free from defects under normal authorized use consistent with the product specifications and RoseWater Energy’s instructions.

RoseWater Energy-authorized Commissioning is mandatory for warranty coverage and shall be conducted by RoseWater Energy-trained personnel. Completed commissioning reports shall be submitted for RoseWater Energy’s record-keeping at RoseWater Energy.

The warranty provides for repairing or replacing (at RoseWater Energy’s discretion) any equipment manufactured by it during the warranty period. 

LIMITATIONS

There are limitations to this warranty coverage.

• The warranty does not provide the customer or other parties any remedies beyond repairing or replacing defective equipment.
• The warranty also does not cover damage or equipment failure due to cause(s) external to the unit, including, but not limited to, environmental conditions and water damage.
• The unit’s sealed top panel/cover is opened or tampered with.
• Unauthorized modifications or repairs are made.
• If the RoseWater HUB is on-premises for more than 6 months before commissioning, the warranty period begins at the delivery date to the project site.
• The customer is responsible for all shipping and handling charges. Where products are covered under warranty, RoseWater Energy will pay the cost of shipping the repaired or replacement unit back to the customer.

WARRANTY CLAIMS

Your RoseWater dealer must first verify any claim under this Limited Warranty.

All warranty defective items must be returned to RoseWater within 10 days of the repair for full credit of this part to the dealer/client.

RoseWater Energy will provide Product return instructions upon approval of the return request.

A Service Repair Order (SRO) and/or Return Authorization (RA) number will be issued, ensuring your service needs are handled promptly and efficiently.

RoseWater Energy was founded in 2012 and the first RoseWater HUB was installed in 2015 after three years of intense engineering to ensure reliability (build to industrial standards), zero transfer time, and unwavering clean power output.

Since then, we’ve introduced accessories such as the SBX10 Solar interface, EBP extra battery packs for extended storage, custom 3- or 4-phase HUB energy management, and battery storage systems. It’s Simply the Best™ product of its type available.

Because it is. Population density is getting higher, there is an aging infrastructure that governments don’t want to contend with in North America. Combine that with how the population is demanding more sophisticated security, control and entertainment systems, the effects of poor power quality become far more apparent and far more inconvenient. The manifestation of those problems is far more unreliability and equipment failure.

When I ask people if they notice lights flickering or dimming, the television picture almost going dark, or displays lighting up for apparently no reason, they all responded yes. These are all symptoms of power fluctuation and can degrade or risk losing the electronics in your residence.

We like to think of it as an iceberg. The tip of the iceberg is a power outage, we all notice that. Beneath that are many power issues that you only notice if you look for them. And all areas have them.

In 2012 we began our research by finding how “mission-critical” facilities ensure perfect power quality. As we went down that road, we learned that “clean power” meant different things depending on the application. So, without getting overly technical, we took what was available and improved upon it.

Beyond that, we also wanted to make sure that we created the most complete power quality solution available. So, we added protection from lightning strikes, high-capacity battery backup and the ability to charge those batteries using a renewable energy source. The HUB went through a few iterations and the result is the RoseWater HUB20. We will continue to upgrade our product and options as we grow.

We primarily serve the U.S. and Canada, and we can install a RoseWater HUB virtually anywhere that uses a supply voltage of 120V, including the Bahamas.

A typical RoseWater HUB buyer is a luxury homeowner with a significant investment in audio, video, control systems, lighting control system, automated shades, security, and other automation technology. The HUB is also ideal for any premise that has mission-critical systems to protect.