RoseWater Energy Privacy & Legal Page
Who we are
We are RoseWater Energy. Our website address is: https://rosewaterenergy.com.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website
Who we share your data with
We will not share or sell your personal information. If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
LEGAL
Warranty
RoseWater Energy warrants that for Three (3) years from the date of commissioning, its products shall be free from defects under normal authorized use consistent with the product specifications and RoseWater Energy’s instructions. RoseWater Energy-authorized Commissioning is mandatory for warranty coverage and shall be conducted by RoseWater Energy-trained personnel. Completed commissioning reports shall be submitted for RoseWater Energy’s record-keeping at RoseWater Energy.
The warranty provides for repairing or replacing (at RoseWater Energy’s discretion) any equipment manufactured by it during the warranty period.
LIMITATIONS
There are limitations to this warranty coverage.
- The warranty does not provide the customer or other parties any remedies beyond repairing or replacing defective equipment.
- The warranty also does not cover damage or equipment failure due to cause(s) external to the unit, including, but not limited to, environmental conditions and water damage.
- The unit’s sealed top panel/cover is opened or tampered with.
- Unauthorized modifications or repairs are made.
- If the RoseWater HUB is on-premises for more than 6 months before commissioning, the warranty period begins at the delivery date to the project site.
- The customer is responsible for all shipping and handling charges. Where products are covered under warranty, RoseWater Energy will pay the cost of shipping the repaired or replacement unit back to the customer.
WARRANTY CLAIMS
Your RoseWater dealer must first verify any claim under this Limited Warranty. All warranty defective items must be returned to RoseWater within 10 days of the repair for full credit of this part to the dealer/client. RoseWater Energy will provide Product return instructions upon approval of the return request.
A Service Repair Order (SRO) and/or Return Authorization (RA) number will be issued, ensuring your service needs are handled promptly and efficiently.